How the Retention Platform Works
A guided walkthrough of the engine behind Rewards by LoyalCX — how one connected system keeps customers coming back across your entire dealer group.
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One customer account. Your whole group.
A customer signs up once and their wallet works at every rooftop you run. No re-registration, no separate logins — and each store still sees only its own data.
- Customers join once, then earn everywhere in your group
- Complete store-level isolation — one rooftop never sees another's data
- Less signup friction means far higher enrollment
Built to mirror how a dealer group runs.
The platform's structure maps directly onto your org chart — so permissions, programs, and reporting line up with the way you already operate.
Three roles, clear permissions.
Everyone sees exactly what they need — nothing more. The server enforces it, not just the interface.
Partner
Owner / GM
Designs cards, sets rewards, manages staff, and views business analytics for their rooftop.
Staff
Advisor / Cashier
Scans customer codes, awards points, and processes redemptions — limited to their assigned club.
Member
Your customer
Collects cards, earns points, tracks progress, and redeems rewards from their own wallet.
Points that build. Or stamps that finish.
Two program types cover every retention play — long-term value or quick, repeatable wins. Run both.
Open-ended points
Customers accumulate points on every service visit and purchase, then redeem across multiple reward tiers. Best for ongoing lifetime value.
Fixed goal
A punch-card model — collect a set number of visits, earn the reward, repeat. Best for driving frequency on a specific service.
Every visit earns — in one scan.
An advisor scans the customer's QR code, enters the ticket total, and points post instantly. Welcome bonuses and tier multipliers apply automatically.
- Points calculate from the purchase total automatically
- First-visit welcome bonus applied on enrollment
- Tier multipliers stack without staff input
- Online orders can earn without any scan at all
Points that move across the household.
A member can send points to a family member on the same program with a shareable request link — keeping a household's business under one roof.
Points only move within the same program — never converted across businesses.
Turn regulars into VIPs.
Membership tiers reward your best customers automatically — based on lifetime points, so spending never costs a customer their status.
Digital offers, at scale.
Create targeted discount vouchers — percentage, fixed amount, free service, or bonus points — and generate thousands of unique codes for a campaign in seconds.
- Four discount types for any promotion
- Batch-generate unique codes for email or QR campaigns
- Target by tier, new customers, or minimum spend
- Track views, claims, and redemptions per campaign
Rewards that fire on their own.
Two automations run in the background — no staff action, no campaign to build. Set them once and they work every day.
Birthday reward
Each member receives a personal, single-use voucher on their birthday — automatically, branded to your store.
Win-back reward
When a regular goes quiet for the days you set, the platform sends a "we miss you" offer to bring them back.
Sell the next five visits up front.
Staff sell multi-visit passes at the counter — a 5-wash card, a service pack, a maintenance plan. The customer pays once; the platform counts visits down and handles expiry.
- Revenue collected today for visits made later
- Counted passes or unlimited-time memberships
- Each visit ticks off with one scan
Your best customers bring you more.
Members share a unique link. When a friend signs up and makes their first purchase, both earn bonus points — turning happy customers into a referral channel.
Share
Member sends their unique referral link.
Join
Friend signs up through the link.
First purchase
Referral stays pending until they buy.
Both earn
Referrer and friend get bonus points.
Pending until first purchase — so rewards only pay out on real, converted customers.
One platform. Every retention play.
From the shared wallet to automated win-backs, it's all one connected system — built for dealer groups and running on its own once it's set up.
Rewards by LoyalCX · Fort Lauderdale, Florida